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Discussion > Random 403 errors

#12. It seems possible it's gone.

Nov 18, 2015 at 3:51 PM | Registered CommenterMartin A

Squarespace just told me they are still working on it. I also told them that it was daft if it still applied to registered users.

Nov 18, 2015 at 4:13 PM | Registered CommenterBishop Hill

Raff
As I said before, people have to take some responsibility for their actions and who in their right mind picks up a flash drive off the pavement and sticks it in their computer? Certainly no-one I know.
There is a limit to what software developers and hardware builders can do to circumvent human inanity!
Even my son's earlier attempts to send me photos of my grand-daughter by Dropbox got caught because at that time I didn't know it and had no guarantee that these files actually came from him. A phone call put me right but it's a simple enough precaution and no amount of security can block stuff you wantonly download yourself without checking the source.
Yes, gov probably uses MS Office. It's reliable; it's efficient; I've never had a problem with it. It's what the bored bureaucrats do with their machines in the lunch break that's the problem!

Nov 18, 2015 at 4:40 PM | Registered CommenterMike Jackson

Martin A /Bishop
I've had no trouble today but I have stopped using Preview though whether that's relevant I wouldn't know.

Nov 18, 2015 at 4:42 PM | Registered CommenterMike Jackson

I've posted several comments earlier which appeared not to invoke the error message. I didn't keep count, and also accidentally previewed a comment, but certainly equal to or more than 4.

Then it appeared again. Once so far this evening.
Less than two hours later it has gone, suggesting a changed kinetic factor, because two hours was not previously good enough for refreshment.

My now best guess is that it is squarespace tinkering with spam-control, that is: x-number-of-attempted-posts-in-y-number-of-seconds, or some such fancy undergraduate algorithm.

Nov 18, 2015 at 9:49 PM | Unregistered Commentermichael hart

test1

Nov 18, 2015 at 9:51 PM | Unregistered Commentermichael hart

test2

Nov 18, 2015 at 9:51 PM | Unregistered Commentermichael hart

test3

Nov 18, 2015 at 9:51 PM | Unregistered Commentermichael hart

test4 (also previewed, as was my comment at 9:49, subsequent were not)

Nov 18, 2015 at 9:53 PM | Unregistered Commentermichael hart

test5 (also previewed) attemtped at the same time (10pm) but refused by 403

Nov 19, 2015 at 4:24 AM | Unregistered Commentermichael hart

test6 (previewed)

Nov 19, 2015 at 4:25 AM | Unregistered Commentermichael hart

test7 (previewed)

Nov 19, 2015 at 4:26 AM | Unregistered Commentermichael hart

I had a 403 about half an hour ago having logged in and done one 'preview post' (on what would have been a long posting).

And on a different machine from this one.

Nov 19, 2015 at 12:15 PM | Registered CommenterMartin A

My test8 also flunked at the time. I hadn't considered whether length might also be a criterion. Are you suggesting it might be?

Nov 19, 2015 at 6:25 PM | Unregistered Commentermichael hart

Are you suggesting it might be?

On the basis of one failure, no. But I thought it was worth mentioning.

Nov 19, 2015 at 6:58 PM | Unregistered CommenterMartin A

Friday it's back
2-3 previews and a post, then 2 previews ..403

But Yesterday all was well thru dozen odd posts

Nov 20, 2015 at 3:36 AM | Unregistered Commenterstewgreen2

If not logged in, about three previews will provoke it.

Seems to be something squarespace did intentionally and screw any inconvenience to users.

Nov 20, 2015 at 10:20 PM | Registered CommenterMartin A

I've had enough.

I'm going to bugger off and stay away until it's gone for good.

Bye.

Nov 21, 2015 at 12:01 AM | Registered CommenterMartin A

Squarespace have got themselves in a mess, but it would appear they have a workaround, I have no idea what it is but for me, at present, it works, numerous comments and previews no longer invoke '403'

At the onset of '403' the Bish suggested

"If anyone wants to contact Squarespace direct, email customercare@squarespace.com and quote ticket no 791514
[corrected link]"

I did and it resulted in an email trail capable of choking a whole UN official delegation! Mostly repetitive and inane!

The trail ended with the following message

" Hi there xxxx,

Appreciate you getting back to us about this.

The filter would have been in place for some time but this is something that we are looking at and investigating now. Just to see if the parameters could be more flexible moving forward.

Its not something you should see on the site now. Any traffic that seems excessive within a short time frame can be interpreted as bots/spam and security measures take effect.

Would you please let us know (and include a screenshot of the message) if you ever see anything like this on the site again.

Thanks so much"

Since that message dated Nov 19 I have not been treated to '403 Forbidden' and I have tried to invoke it.

So as other folks are still experiencing the poxy '403' I assume Squarespace have eventually succeeded in "whitelisting" (their word) my IP address to circumnavigate their problem?

So I suggest if you are still experiencing issues, you hound Squarespace quoting ticket no 791514. Then take a deep breath and try to enjoy the long and winding road.

Two other comments:-

1. Via copies of emails I know Andrew has been working hard to try and get this sorted.

2. Just for info I am a registered member of the site. I don't know if this is relevant to the 'fix' I may or may think I have got? But for sure using the 'preview' facility to check comment links appeared to exasperate the '403' issue.

I hope the above helps, so far, I have been '403' free for 2 days, still too early to call?

Nov 21, 2015 at 9:57 PM | Registered CommenterGreen Sand

Is everybody getting 403 messages or just a sub set? I've not suffered but then I haven't posted that much. For reference I use Firefox with cookies and tracking turned off.

Nov 21, 2015 at 10:27 PM | Unregistered CommenterTinyCO2

It's still there if you do about three Previews.
403 Forbidden
fKIDiJyL/6A8R2WFq @ Sun, 22 Nov 2015 08:46:20 GMT
SEC-61

"...Its not something you should see on the site now. Any traffic that seems excessive within a short time frame can be interpreted as bots/spam and security measures take effect.

Would you please let us know (and include a screenshot of the message) if you ever see anything like this on the site again.

Thanks so much"
Nov 21, 2015 at 9:57 PM Green Sand

Tossers.

It's crap quality that this issue appeared at all, it's crap beyond belief that it was implemented intentionally by squarespace, and it's crap utterly beyond belief that it is still there after more than two weeks.

I detest being subjected to crap quality.

Years back, I realised that the way to avoid crap quality is simply to keep clear of services and products whose quality is crap.

As I said above, I'm off. I'll check this thread from time to time for news that it has been dealt with but, apart from that, I'll be keeping clear of the BH website.

Nov 22, 2015 at 9:52 AM | Unregistered CommenterMartin A

Martin A has my sympathy especially when I see

Hi there xxxx, Appreciate you getting back to us about this.
and
Just to see if the parameters could be more flexible moving forward.
Which puts us squarely in the land of management flannel, aka "I have been told to say this but (a) I don't really know what it means, and (b) it's only to shut you up anyway."
Any traffic that seems excessive within a short time frame can be interpreted as bots/spam and security measures take effect.
So any popular blog which attracts the sort of level of comment that this one does is going to fall foul of some arbitrary limit which Squarespace decides, in its infinite wisdom "seems excessive".
A for Effort when it comes to trying to keep their clients' sites secure.
E for Ability to do so properly.

Nov 22, 2015 at 11:59 AM | Registered CommenterMike Jackson

I didn't have any problems until I used the Preview Post and Make Changes buttons 3 time. It's like it's seeing those as full posts and triggering the multiple post spam filter.

Nov 22, 2015 at 1:12 PM | Unregistered CommenterTinyCO2

The same was still happening to me ~two days ago: Three edits/previews was sufficient to trigger it without even attempting to post. I got some similar response from squarespace. It still seems to me that they need to properly identify why a user needs to apply to them to get white-listed, i.e. what causes the problem in the first place, and will it come back, and what happens from a different IP address?

I've had a quick search around the web and not seen any complaints elsewhere about squarespace spam filters in the last month, so what makes BH users so special to be (possibly) singled out?

Nov 22, 2015 at 2:59 PM | Unregistered Commentermichael hart

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