Bishop Hill Slow
Aug 6, 2014 Blogs Some people are experiencing positively glacial performance from the site. It's an issue with Squarespace, who are investigating.
Bishop Hill
Squarespace Help are asking for information from people suffering from slow performance. Here's the details. Answers in the comments [or by email] please:
I'll need to know your visitors IP address. To find it, visit this site:
http://www.whatismyip.com
I'll also need them to do a traceroute. If you're using a Mac, open Spotlight by pressing Command+Space and open the Terminal.
Then, type traceroute and a space followed by your domain name. Press Enter.
If you're on a PC, go to Start > All Programs > Accessories > Command Prompt.
Then, type tracert and a space followed by your domain name. Press Enter.
Once you've done that, you'll need to do two more traceroutes: one for CNAME and another for IP
Update the CNAME and IP for the customer's platform:
CNAME:
five.squarespace.com
IP
65.39.205.54
When all three traceroutes are done, copy everything in the Terminal or Command Prompt and paste it into your reply along with your IP address.
Thanks.
Reader Comments (66)
Location Hong Kong.
C:\Users\user>tracert five.squarespace.com
Tracing route to five.squarespace.com [198.185.159.136]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 248 ms 249 ms 250 ms 198.185.159.136
Trace complete.
C:\Users\user>tracert 65.35.205.54
Tracing route to 65-35-205-54.res.bhn.net [65.35.205.54]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\user>tracert www.bishop-hill.net
Tracing route to five.squarespace.com [198.185.159.136]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * 251 ms 249 ms 198.185.159.136
Trace complete.
C:\Users\user>
Slow as slow here in Cyprus.
Every other site I can access fine...
As others have pointed out, your ISP should not need all this information - it is a smokescreen.
Time to change host.
For an hour or so this morning around 8:00am UK the site speed was OK, back to norm.
Now it is virtually inoperable.
Mast head, ads and sidebar now load almost normally as if the site was getting heavy traffic.
Page content is far slower, 30 seconds for posts to appear.
Trying to comment and or edit post is like swimming in molasses. Drastically slower than a few weeks ago.
Still glacial (other UK sites working fine) for this user in Canberra, Australia.
If you look at squarespace.com home page and its example web sites, it is clear that those also load too slowly. Their system does not appear to be up to the job. However, your home page has images which can take nearly 4 minutes to load and I note that whereas that would be unexpected for normal web compressed images of 30-100kB gifs or jpgs, unfortunately there are uncompressed png images of several hundred kB and these are actually for tiny images too.
Firefox menu bar Tools-Web Developer-Network shows how each item loads, but the conclusion is that squarespace is a waste of your time and efforts. Best wishes for a new home.
Agree with EForster...
I spent a year chasing down issues with my site - the ISP was always claiming that I had exceeded some unspecified bandwidth limit or other... Always blaming me or my users for the issues when they clearly had problems with their shared database servers...
I changed to another (cheaper) ISP and it has worked perfectly since - I now host six sites on the same ($2.95 per month) package...
Sorry if this has already been suggested, I cant read through the thread as the site is so slow... :)
I'd say that this is almost certainly network issue with your web host or server the site is running on.
It's unlikely to be an issue with changes to the site you may have made, or any associated scripts you are hosting, or third party scripts running on your site.
I think this is the case because even requesting individual images, rather than any of your pages, you still get slow these loading times.
See the images you host below for an example of what I'm talking about.
http://www.bishop-hill.net/picture/htdslide.png?pictureId=19181106
http://www.bishop-hill.net/picture/yamaltest%20-%20copy%202.png?pictureId=15906493
http://www.bishop-hill.net/picture/propburvsmall.png?pictureId=17043274
http://www.bishop-hill.net/picture/hsi.png?pictureId=15906634
Clicking on any of these images - which are admittedly quite large - you get the same problem. Normally on a decent broadband connection they'd appear in a couple of seconds.
Hopefully it gets sorted soon.
Reading Throg's comment (Aug 7, 2014 at 8:00 AM) I understood only one word: "scripts". So I turned off Javascript and tried loading bishop-hill.net from scratch. It took a second or two to load.
Solves the problem for me.
All now seems well? Certainly I find the site up to speed.
Been there, done that, no response.
Aug 6, 2014 at 8:39 PM | Unregistered Commenter clipe
Site back up to speed on home Windoze7 Firefox browser. Never a problem with iPad or BB playbook at my local free wifi cafe.
The site seems to be working normally this morning (9th August).
The website is running at a good speed for at the moment.
All good here now as well (fingers crossed that it continues).
I inspected my "fiddler" log and found the following assets taking long to load.
The first column is part of the URL, the second shows bytes sent and the third shows time elapsed and bytes received.
/....................................0.8kByte....2s..(159kByte received)
HSI.png........................1.2kByte....8s..(573kByte received)
propburvsmall...............1.2kByte....7s..(696kByte received)
yamaltest.......... ...........1.1kByte....8s..(742kByte received
HTDslide.......................1.2kByte....6s..(325kByte received)
iopslideshow.................1.2kByte....4s..(114kByte received)
universal images mgr.. 1.2kByte...20s..(1.7kByte received)
/api/rest...twitter............1.3kByte...17s..(29kByte received)
/login/?return................1.2kByte...25s..(88kByte received)
This totals to some 95 seconds to load and there are lots of other assets,especially for Twitter and Facebook.
From the above differences between bytes sent and bytes received it becomes clear that the transmission has
lots of errors for these assets. I do not yet know if the faults are always with these assets, but it is clear
that there are transmission errors taking a very long time to correct.
I have a 10 Mbit broadband connection , use IE11 on Windows 7 with a high performance desktop. No problems with other websites.